In today’s digital age, businesses need to be present online and provide an excellent customer experience to stay competitive. One way to achieve this is by incorporating live chat software into your website. Live chat allows customers to communicate with a business in real-time, which can help increase customer satisfaction and improve conversion rates.
In this article, we’ll explore the 10 best free live chat software for websites in 2023. We’ll discuss the features, pros, and cons of each software to help you make an informed decision.
Tawk.to
Tawk.to is a popular free live chat software that allows businesses to engage with customers in real-time. It comes with a variety of features, including chat history, visitor tracking, and customizable widgets. The software also supports multiple languages, making it ideal for businesses that operate globally.
Pros:
- Completely free
- Easy to set up and use
- Supports multiple languages
- Offers a mobile app for on-the-go chat support
Cons:
- Limited customization options
- Limited integrations with other software
LiveAgent
LiveAgent is a feature-rich live chat software that offers a free plan. It includes features like chat, email, and social media integration. It also supports video and audio calls, making it ideal for businesses that want to provide a more personalized customer experience.
Pros:
- Feature-rich free plan
- Video and audio call support
- Integrations with over 40 apps and services
- Mobile app for chat support on-the-go
Cons:
- Limited chat widget customization options
- Limited reporting capabilities
Zendesk Chat
Zendesk Chat is a popular live chat software that offers a free plan for up to one agent. It includes features like chat history, triggers, and pre-chat forms. The software also integrates with other Zendesk products, making it ideal for businesses that use other Zendesk software.
Pros:
- Integration with other Zendesk products
- Customizable chat widget
- Pre-chat forms for collecting customer information
- Mobile app for on-the-go chat support
Cons:
- Limited reporting capabilities on the free plan
- Limited integrations with other software
HubSpot Live Chat
HubSpot Live Chat is a free live chat software that is part of the HubSpot CRM. It includes features like chat history, visitor tracking, and chatbots. The software also integrates with other HubSpot products, making it ideal for businesses that use HubSpot for marketing and sales.
Pros:
- Integration with other HubSpot products
- Customizable chat widget
- Chatbots for automating customer support
- Mobile app for on-the-go chat support
Cons:
- Limited customization options on the free plan
- Limited reporting capabilities
Crisp
Crisp is a free live chat software that includes features like chat history, visitor tracking, and chatbots. It also supports video and audio calls, making it ideal for businesses that want to provide a more personalized customer experience. The software also offers a mobile app for on-the-go chat support.
Pros:
- Video and audio call support
- Chatbots for automating customer support
- Mobile app for on-the-go chat support
- Customizable chat widget
Cons:
- Limited reporting capabilities
- Limited integrations with other software
Chatra
Chatra is a free live chat software that includes features like chat history, visitor tracking, and chatbots. It also supports video and audio calls, making it ideal for businesses that want to provide a more personalized customer experience. The software also offers a mobile app for on-the-go chat support.
Pros:
- Video and audio call support
- Chatbots for automating customer support
- Mobile app for on-the-go chat support
- Customizable chat widget
Cons:
- Limited reporting capabilities on the free plan
- Limited integrations with other software
Userlike
Userlike is a free live chat software that includes features like chat history, visitor tracking, and chatbots. It also supports video and audio calls, making it ideal for businesses that want to provide a more personalized customer experience. The software also offers a mobile app for on-the-go chat support.
Pros:
- Video and audio call support
- Chatbots for automating customer support
- Mobile app for on-the-go chat support
- Customizable chat widget
Cons:
- Limited customization options on the free plan
- Limited reporting capabilities
Pure Chat
Pure Chat is a free live chat software that includes features like chat history, visitor tracking, and customizable chat widgets. The software also offers a mobile app for on-the-go chat support. Pure Chat also integrates with other software, making it ideal for businesses that use other software for marketing and sales.
Pros:
- Customizable chat widget
- Integration with other software
- Mobile app for on-the-go chat support
- Customizable chat widget
Cons:
- Limited reporting capabilities on the free plan
- Limited chatbot capabilities
JivoChat
JivoChat is a free live chat software that includes features like chat history, visitor tracking, and chatbots. The software also supports video and audio calls, making it ideal for businesses that want to provide a more personalized customer experience. The software also offers a mobile app for on-the-go chat support.
Pros:
- Video and audio call support
- Chatbots for automating customer support
- Mobile app for on-the-go chat support
- Customizable chat widget
Cons:
- Limited customization options on the free plan
- Limited reporting capabilities
Smartsupp
Smartsupp is a free live chat software that includes features like chat history, visitor tracking, and chatbots. The software also offers a mobile app for on-the-go chat support. Smartsupp also integrates with other software, making it ideal for businesses that use other software for marketing and sales.
Pros:
- Integration with other software
- Mobile app for on-the-go chat support
- Chatbots for automating customer support
- Customizable chat widget
Cons:
- Limited reporting capabilities on the free plan
- Limited customization options
Live chat software can help businesses provide excellent customer service and increase conversion rates. There are many free live chat software options available, each with its own set of features, pros, and cons. It’s essential to consider your business’s specific needs and goals when choosing a live chat software.
Tawk.to, LiveAgent, Zendesk Chat, HubSpot Live Chat, Crisp, Chatra, Userlike, Pure Chat, JivoChat, and Smartsupp are all excellent free live chat software options to consider. By carefully evaluating each option’s features and drawbacks, you can choose the best live chat software for your business.